Shipping Information

Last Updated:11/12/2024

At Easy Clean Supplies, we understand how important timely and secure delivery is for your business operations. Our shipping policy is designed to provide you with clear information about shipping costs, delivery options, and timelines, ensuring a smooth and hassle-free experience. Whether you’re ordering small supplies or bulk cleaning equipment, we’re here to deliver efficiently and reliably.

Shipping Methods and Rates 

We offer the following shipping options:

 Order Size Cost
Small Parcel (Max 5kg) £4.99
Medium Parcel (Max 20kg) £9.99
Orders over £100 Free Shipping 

 

Note: Shipping costs for bulk or heavy items (e.g., carpet cleaning machines) may vary based on weight and destination. These will be calculated at checkout. For any further questions about shipping please contact us at sales@easycleansupplies.co.uk or 01226 899086

Processing Time 

Orders will be processed within 

Orders placed after (time) will be processed the next business day.

Delivery Locations 

We ship to the following locations:

  • Mainland UK

Tracking Orders 

Order Confirmation:

  • After completing your purchase, you will receive an email confirming your order details. This email will include an order number  that you can use for reference.

Shipping Notification:

  • Once your order is shipped, we’ll send you another email with the tracking number and a direct link to track your package.
  • For orders with multiple items, you may receive separate tracking numbers if items are shipped from or too different locations.

Tracking Your Package:

  • Click the tracking link provided in the email to view the real-time status of your shipment.
  • Alternatively, you can enter your tracking number on the courier’s website (e.g., UPS, FedEx, USPS) for detailed updates.

Delivery Notifications:

  • Some carriers may send SMS or email updates when your package is out for delivery or has been delivered. Be sure to provide an accurate phone number and email address during checkout to enable this service.

Missing or Stalled Shipments:

  • If you notice no updates on your tracking information for more than 3 business days or suspect your shipment may be lost, please contact us immediately.
  • Our customer support team will work with the courier to locate your package and ensure you receive your items.

Damaged, Lost, or Delayed Shipments

We strive to deliver your products in perfect condition. However, if an issue arises:

  • Damaged Items: Notify us within 14 days of receiving order with photos of the damaged package and items.
  • Lost Shipments: If your tracking shows "delivered" but you did not receive the package, contact us immediately for assistance.
  • Delays: We are not responsible for delays caused by couriers but will do our best to provide you with any information we can. 

Free Shipping Promotion

  • Free standard shipping is available for orders over £75 within the UK
  • Free shipping applies to regular-sized items and excludes tools or heavy equipment unless otherwise stated.

Contact Us

For any shipping inquiries, please reach out to:

  • Email: sales@easycleansupplies.co.uk
  • Phone: 01226 899086
  • Business Hours: Monday–Friday, 9.00am - 5.00pm  Saturday, 10.00am - 2.00pm

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