Refund policy

Returns and refunds

To initiate a return, contact our customer support team at sales@easycleansupplies.co.uk or 01226 899086 with your order number and reason for return.
Once your return is approved, you will receive instructions on how and where to send the item(s).
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend that customers return goods for refund or exchange using a trackable method, proof of posting cannot be accepted as proof of delivery.
Returning items unless faulty, damaged or incorrect order will be subjected to a charge of a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Any goods rejected by you must be rejected in 14 days from received delivery date, returned unopened and undamaged.
Delivery charges are only refundable where goods are faulty and a refund is made.
Easy Clean Supplies will credit you the cost of the goods minus any handling charges and any other costs incurred by Easy Clean Supplies.

The following items are not eligible for return or refund unless defective or damaged:

If your order arrives damaged, defective, or incorrect, you must notify us within 14 days of delivery.
To report an issue, provide the following information:

Once the issue is verified, we will offer one of the following resolutions, at our discretion:

If you are dissatisfied with your purchase for any reason, please contact us within 14 days of delivery. While we may not be able to accept a return in every case, we strive to address your concerns and ensure customer satisfaction.